Can I appeal a parking charge?

  • Lindsay Heyes
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21 Dec 2016 09:15 - 11 Aug 2018 15:40 #123 by Lindsay Heyes
Lindsay Heyes created the topic: Can I appeal a parking charge?
You can appeal a Parking Charge Notice if it was unfairly issued Our customers are not exempt from paying for parking. When all is said and done, it is your responsibility to declare your full vehicle registration correctly and to make timely payment for the duration of your stay before you leave the car park.

The Operator never discloses evidence of infringement to us, and we are not qualified to provide an impartial or lawful appeal service. It would not be right for us to intervene, but you may find the following information useful:

The Car Park Operator is accredited, so you can appeal free of charge
  • ParkingEye Ltd is in the British Parking Association Approved Operator Scheme. The appeal process is strictly regulated for your protection, with checks and balances. See the information printed on the Parking Charge Notice.
  • If your appeal to the operator is unsuccessful they must give you the opportunity of a formal appeal to PoPLA (Parking on Private Land Appeals), the expertise, impartiality and independence of which is assured by Ombudsman Services. See the Operator's reply for details.
If you have questions for or about the car park operator please go to the FAQ at the ParkingEye website . Enquiries about paybyphone transactions must be made directly to paybyphone . If you need advice go to Citizens Advice for help that you can trust.

Please respect that Wye Valley Visitor Centre staff can neither correct a ticket, nor process or waive your payments to the Car Park Operator, and have no duty to give customer support on parking issues Information about parking given by Centre staff is out of courtesy and in good faith in the manner of any tourist information and is not intended to form a contract, or modify your contract with ParkingEye, or constitute legal advice.

Lindsay Heyes
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