Change log

16th November 2023
Acceptable Use:
Prohibition of unlicenced uses of devices which must be covered by a TV Licence added.

24th February 2023
Prohibitions:
Title changed to "Acceptable Use" and introductory paragraph added.

21st May 2021
Photography and videography:
Replacement of the word "commercial" by "monetised".

30th January 2021
Photography and videography; also Prohibitions:
Several alterations concerning use of drones and model aircraft, taking Civil Aviation Authority regulations CAP 722 and CAP 722C and A2 and GV Certificates of Competency into consideration.

8th June 2020
Complaints:
Clarification that Wye Valley Visitor Centre does not provide alternate dispute resolution for disputes between other traders and their customers.
Prohibitions:
Self-balancing motorised scooters added.

30th October 2019
Complaints:
The Wye Valley Visitor Centre does not use Alternative Dispute Resolution added;
Ombudsman replaced by Alternative Dispute Resolution Provider.

11th October 2019
Complaints:
Cafe name updated as Izzy's Icecream Cafe;
Minor change in wording for clarity.

20th August 2019
Loss or damage:
lawful enforcement or revenue control included

17th August 2019
Loss or damage:
Title changed to Loss, damage or distress

17th April 2019
Prohibitions:
Causing harm included

31st December 2018
Photography and videography; also Prohibitions:
Changes to enable the Proprietors to grant a licence for a drone operator (having valid non-standard CAA permission for the exemptions needed under ANO 2016) to work according to an agreed flight plan; and to permit the use of drones by emergency services under ES-DOT permissions.

28th December 2018
Rights of the proprietor:
The Wye Valley Visitor Centre is private property added;
[monitor and supervise] use of our electronic systems included.

27th December 2018
Rights of the proprietor:
Behaviour indicative of intent to disrupt, subvert or pervert the systems of the company included.
Special obligations of drivers or cyclists:
Pumping or other materials handling equipment included.
Special obligations of booker of tickets or group activities:
Minor punctuation error corrected

26th May 2018
Prohibitions:
Formatting improved for clarity

13th October 2017
Special obligations of drivers and cyclists:
Revised to include safe method of work for embarking and disembarking PSV passengers, and responsibility of the registered keeper in the event of a claim involving an uninsured driver;
Complaints:
Revised to clarify process in respect of dispute with a third party.

11th October 2017
Prohibitions:
Revised to include:
Damaging or defacing property including by geolocation of virtual reality imagery;
Demonstration.
Complaints:
Revised for clarity.

5th December 2016
Special obligations of drivers and cyclists:
Revised to clarify safe parking of PSVs, safe system of work for HGVs, and liability of registered keeper for failure to disclose driver, or ensure tax, testing and insurance of vehicle;
Use of tickets and limitations of licence:
Revised to subsitute An overstay charge with Purchase of a ticket, and to reiterate expulsion and legal action on breach of contract;
Corrections of minor typographic and formatting errors throughout General Terms and Conditions and Privacy Policy.

19th November 2016
Introduction:
Revised to remove terms made redundant by parking management scheme;
Prohibitions:
Revised to derestrict parking to facilitate activities off-site.

10th October 2016
Use of tickets and limitations of licence:
Revised to include parking a vehicle

22nd September 2016
The following are revised for a new parking management scheme:
Vouchers, discounts and special offers;
Obligations of all guests;
Special obligations of drivers and cyclists;
Special obligations of group leaders admitted free of charge;
Special obligations of attendants admitted free of charge;
Complaints;
Prohibitions.

11th April 2016
General Terms and Conditions:
Topics transferred to Customer Support pages without changes.

28th December 2015
Loss or damage:
Update to bring in line with change to legal duties of bailee.