Can I appeal a Parking Charge Notice?

You can appeal a Parking Charge Notice (PCN) if it was wrongly issued Our customers are not exempt from paying for parking. When all is said and done, it is the driver's responsibility to declare their vehicle registration correctly and to make timely payment for the full duration of their stay.

The Car Park Operator is ParkingEye Ltd The Operator cannot disclose evidence of infringement to the Wye Valley Visitor Centre where the owners and staff are not qualified to provide the professional, impartial and independent appeal service required by the Protection of Freedoms Act 2012, so it would not be right for our company to intervene. We do not take the side of ParkingEye against you, nor take your side against ParkingEye.

The Car Park Operator is a member of an Accredited Trade Association (ATA)

• ParkingEye Ltd is in the Approved Operator Scheme of the British Parking Association ATA so the appeal process is free of charge to the appellant and strictly regulated with checks and balances. See the Parking Charge Notice for how to appeal to the operator.
• If your appeal to the operator is unsuccessful you can make a formal appeal to an independent adjudicator, which is also free of charge to the appellant.. At the time of writing, the adjudication provider for BPA AOS operators is PoPLA (Parking on Private Land Appeals), the expertise, impartiality and independence of which is assured by Ombudsman Services. See the Operator's rejection notice for how to obtain independent adjudication.

If you have questions for or about

• ParkingEye go to the FAQ at the ParkingEye website ;
• paybyPhone go to the paybyPhone website or use their app, where you can see your paybyPhone transaction history.

If you need nonpartisan assistance Citizens Advice is a respected online source of professionally informed and up-to-date advice which has - uniquely - no pecuniary motive, commercial or activist bias, nor any other hidden agenda.

Please respect that Wye Valley Visitor Centre staff cannot correct your inputs to the systems of ParkingEye or paybyPhone nor have discretion to waive your duty to pay for parking Information given by Centre staff about the services of ParkingEye or paybyPhone is out of courtesy and in good faith in the manner of any tourist information and is not intended to form a contract or modify your contract with ParkingEye or constitute legal advice.