Your rights under data protection law

  • Lindsay Heyes
  • Topic Author
21 May 2018 21:37 - 08 Feb 2020 22:29 #185 by Lindsay Heyes
Your rights under data protection law was created by Lindsay Heyes
You have a right under General Data Protection Regulations to
  • be informed about our processing of your personal data;
  • have your personal data corrected if it is inaccurate and to have incomplete personal data completed;
  • object to the processing of your personal data;
  • restrict processing of your personal data;
  • have your personal data erased;
  • request access to your personal data and information about how we process it;
  • move, copy or transfer your personal data;
  • Rights in relation to automated decision making including profiling;
  • Right to complain to the Information Commissioner's Office (ICO).

GDPR Data Subject Requests (DSRs) cannot be made by phone, and must be authenticated by using the correct channel:

- For social media you control your own data by setting your choice of preferences and using the content editing features of the social media platform.

- For our systems with User Access Control such as our Appointment Booking and Ticket Reservation systems, log in and then:
  • Update your personal data under My User Profile in the Main Menu;
  • View your booking history and status of transactions under My Bookings;
  • View your Support Forum posts under Customer Support;
  • Request erasure or export of personal data under Data Subject Request.

- For emails you must email your Data Subject Request to the email address concerned from the email address you used for the original correspondence.

- For paper records you must apply by paper post to the Data Controller, supplying proof of identity, type of record and the subject heading, at the following address:

Data Protection Officer,
LRF and ET Heyes,
Wye Valley Visitor Centre,
Ross on Wye,

Please note that your rights are restricted We can't help where a third party is Data Controller (e.g. social media, payment processors, or eBay); We decline DSRs which could be prejudicial to the rights of a third party, which includes data retained for accounting or other evidential purposes such as CCTV records; We decline DSRs made on your behalf unless your formal consent for disclosure is authenticated. If a grounded Data Subject Request is declined, you can appeal to the Information Commissioner's Office (ICO) .

The Wye Valley Visitor Centre Data Controller is LRF and ET Heyes, ICO Registration Certificate Ref. No: ZA390686.
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